The Logistics Opportunity
According to research as many as 16% of parcels destined for residential addresses are not delivered at the first attempt.

This leads to significant costs for the logistics company as parcels have to be returned to the distribution centre, stored, new delivery appointments arranged and then re-delivered.  All this incurs additional costs for manpower, storage and fuel amongst others. 

Through the Innovativo mLogistix solution these costs can be avoided by notifying the recipient in advance of the date and time window when a parcel is expected to be delivered.  An SMS message is sent to the recipient automatically by the scheduling system and the recipient is requested to call to cancel the appointment if they are not likely to be at home.  A more robust implementation allows the recipient to automatically reply to the text message using a menu system to either cancel the appointment, request a new date/time or to accept the delivery.

Models suggest that cost savings of between 20-40% are possible depending on the particular scenario.

mLogistix from Innovativo provides a complete end-to-end solution for SMS alerting for couriers and delivery agencies including full, seamless integration with your existing back-end scheduling systems.

This service has already been successfully rolled out in the Netherlands and there are two deployments in the UK in development. 

Don't wait for your competitors to woo your customers with the benefits and lifestyle advantages of mobile commerce.

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